I will everything I can to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, I will offer a 24 -day return and exchange policy, as long as it is pre 24th December, - after this date returns cannot be accepted.
Please take a moment to review the guidelines for returns and exchanges:
24-Day Return and Exchange Policy: You have 24 days from the date of receiving your item to request a return or exchange as long as it is before December 24th. After this period, unfortunately, we cannot process any return or exchange requests.
Eligibility Criteria: To be eligible for a return or exchange, your item must meet the following criteria:
- The item must be in the same condition as you received it - unworn, unused, and free from any damage.
- The original packaging must be intact.
- You must have the receipt or proof of purchase.
How to Initiate a Return or Exchange: To initiate a return or exchange, please contact us via email at Ceiliclothingireland@gmail.com with the following information:
- Your order number.
- The reason for the return or exchange.
- Clear photographs of the item, showcasing its current condition.
Our customer service team will guide you through the process and provide you with the necessary information for the return or exchange.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on my part. I strongly recommend using a trackable shipping service and purchasing shipping insurance to ensure your package is safely returned to us.
Refund and Exchange Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, or an exchange will be initiated. Refunds will be applied to your original method of payment within a reasonable timeframe.
Contact Information: For any questions or concerns, please contact me here at Ceiliclothingireland@gmail.com I am always happy to help.
